As a registered medical business, we take the privacy and security of our clients' personal information seriously. We are fully compliant with data protection regulations and are registered with the Information Commissioner's Office (ICO). Rest assured that any personal details provided to us are treated with the utmost confidentiality and used solely for the purpose of delivering our services. Our comprehensive privacy policy outlines our commitment to protecting your data and ensuring its proper handling in accordance with legal requirements.

Search for organisations and people registered with the Information Commissioner's Office (ICO) under the Data Protection Act 2018.  Information Commissioner's Office - Register of data protection fee payers (ico.org.uk) 

At Thomas Medical Services, we are committed to delivering safe, personalised healthcare services in a professional and respectful environment. To ensure clarity and consistency, we ask all clients to review and follow the policies below. 

• All appointments (clinic & home visits) must be paid in full when booking.
• Prescription-based treatments (e.g., IV therapy, testosterone replacement therapy), sufficient notice is required for clinical review and ordering. Short-notice bookings may be rescheduled.

• Cancel 7+ days before: No charge and free rescheduling for prescription services (or cover the prescription fee if preordered).
• Cancel less than 7 days before: 50% of the treatment cost applies.
• No-shows: Full 100% fee applies.
• Hospital/medical cancellations: Please speak to management – we’ll handle these on a case-by-case basis.

 IV Saline Package Refunds

• Pre-paid IV therapy packages are non-refundable once treatment has commenced. This is due to advance ordering of medication and clinician scheduling.
   
• In exceptional circumstances (e.g. medical withdrawal from treatment), a partial refund may be considered at management's discretion.
   
• If a refund is approved, completed sessions will be recalculated at the standard single-treatment rate, not the discounted package rate. The difference will be deducted from the refund total.
   
• An admin fee will apply to cover prescription ordering and clinic resources.
   
• Refunds will be issues via route of initial payment.

• All patients receiving IV saline therapy must treat medical equipment with care.
• If a client is found to have tampered with, altered, or interfered with their IV or any equipment provided, treatment will be terminated immediately with no refund given.
• Tampering is considered a serious safety concern and will be reported as necessary.
• Please note we do not offer longer infusions our appointments are booked via a litre per hour slot. If you require a longer period of time this has to be agreed by either Charntelle or Mags beforehand. 

• We reserve the right to refuse or postpone treatment if we believe it is unsafe or clinically inappropriate.
• In these cases, a full refund will be issued (excluding prescription and admin costs if already incurred).
• If a client presents with new or undisclosed health conditions on the day, treatment may be declined at the clinician’s discretion.

• Rudeness, aggression, or abusive behaviour towards staff will not be tolerated under any circumstances.
• We reserve the right to terminate services immediately and refuse future bookings if this occurs.
• No refund will be issued in cases of misconduct or disrespectful behaviour.

• All blood test results and medical data remain strictly confidential.
• Results are not shared with the NHS or your GP.
• Results are sent directly from Thomas Medical Services to you, unless otherwise agreed in writing.
• You are responsible for sharing results with your GP or consultant if you wish them to be involved in your care.

• Clients must fill out consultation forms accurately and completely.
• Any false or withheld information may result in cancellation or refusal of treatment.
• We take safety seriously, and our clinicians must be able to make fully informed decisions based on your health status.

If you have any questions, concerns, or wish to discuss your care, please contact us:
Call Us: 01253 963167
Email Our Head of Clinical Services: cthomas@thomasmedicalservices.com

We are here to help and aim to provide a respectful and responsive service to every client.