At Thomas Medical Services, we take the privacy and security of our clients' personal information seriously.

We are registered with the Information Commissioner's Office (ICO) and handle personal information in accordance with applicable UK data protection legislation.

Information provided to Thomas Medical Services is treated confidentially and used only where necessary to provide and administer our services, meet our legal and professional obligations, and for any other purposes explained within our Privacy Policy.

Further information about how we collect, use, store and protect personal information can be found within our full Privacy Policy.

Thomas Medical Services is committed to providing professional, safe and respectful private blood testing and wellness services. To help our clinics operate effectively and ensure clients understand how our services work, please review the following policies before booking.

Appointments must be paid for in accordance with the payment terms displayed or provided at the time of booking.

Certain services may require products or materials to be ordered specifically for your appointment. Where this applies, sufficient notice may be required and additional cancellation or refund conditions may apply.

Appointment availability and service availability may vary between clinic and pop-up locations.

7 or more days' notice: Appointments may be rescheduled without an additional appointment charge, subject to availability. Where products or other non-refundable items have already been ordered specifically for your appointment, associated costs may still apply.

Less than 7 days' notice: A charge of up to 50% of the booked service may apply*.

Failure to attend: The full appointment fee may be retained.

We understand that unexpected circumstances can occur. Where an appointment needs to be cancelled due to exceptional circumstances, please contact our team and we will consider the circumstances individually.

Where a course or package has been purchased in advance, applicable cancellation and refund terms will be explained at the time of purchase.

Once a package has commenced, refunds may be limited where appointments have already been provided or products, materials or other costs have been incurred specifically in connection with the booking.

Where a discretionary refund is agreed, services already provided may be recalculated at their standard individual price rather than the discounted package price. Any applicable non-refundable costs will be explained before the refund is processed.

Approved refunds will normally be returned using the original payment method.

Clients receiving IV wellness services must follow the instructions provided by our team and must not adjust, disconnect, tamper with or otherwise interfere with IV equipment.

Interference with IV equipment may create a significant safety risk. If this occurs, the service may be stopped immediately and the appointment may not be refundable.

IV appointment durations are allocated according to the service booked. If additional time or alternative arrangements are required, these must be discussed and agreed with the team in advance.

The safety of our clients is important to us.

Our team reserves the right to postpone or decline a service where relevant suitability or safety requirements have not been met, where information necessary to proceed safely has not been provided, or where the requested service falls outside the scope of Thomas Medical Services.

Where appropriate, clients may instead be signposted to their GP, NHS services or an appropriate independent healthcare professional.

Any refund due in these circumstances will be considered in accordance with our refund policy and any costs already reasonably incurred in relation to the appointment.

We are committed to maintaining a respectful and professional environment for clients and staff.

Aggressive, threatening, abusive or inappropriate behaviour towards our team or other clients will not be tolerated.

Thomas Medical Services reserves the right to stop an appointment and/or decline future bookings where behaviour presents a safety concern or is abusive or inappropriate.

Personal information, laboratory reports and other information provided to Thomas Medical Services are handled confidentially and in accordance with our Privacy Policy and applicable data protection requirements.

Blood samples collected by Thomas Medical Services are sent to our partner laboratories for the requested laboratory analysis.

Once available, laboratory reports are provided securely to the client.

Thomas Medical Services does not routinely send laboratory reports to a client's GP or NHS record unless this has been appropriately requested or authorised, or where disclosure is otherwise required or permitted by law.

Clients may choose to provide their laboratory report to their GP or another healthcare professional.

Where medical interpretation, assessment, diagnosis or treatment is required following laboratory testing, clients should seek advice from an appropriately qualified healthcare professional. Where appropriate, Thomas Medical Services can provide signposting to relevant services.

Clients are responsible for providing complete and accurate information requested in connection with their chosen service.

Relevant information may be required to establish whether the service can be provided safely and in accordance with its applicable suitability requirements.

If important information is inaccurate, incomplete or withheld, Thomas Medical Services may postpone or decline to provide the service.

If you have a question about an appointment, our services or these policies, please contact Thomas Medical Services.

Telephone: 01253 963167
Email: cthomas@thomasmedicalservices.com

Our team will be happy to provide general service information and assist with your enquiry.